1. General Provisions

1.1. These Terms and Conditions of Sale (hereinafter – the Terms) establish the mutual rights, obligations, and responsibilities of the Buyer and UAB “Konveka” (hereinafter – the Seller) when the Buyer purchases goods in the online store.

1.2. Product photos are for illustrative purposes only; actual products may differ from those shown. The photos provided cannot serve as grounds for claims. A product is considered to be of satisfactory quality if it corresponds to the sample, model, or description provided in the online store.

2. Moment of Conclusion of the Purchase-Sale Agreement

2.1. The purchase-sale agreement between the Buyer and the Seller is deemed concluded from the moment the Buyer, having formed a shopping cart in the online store, specified the delivery address, chosen a payment method, familiarized themselves with these Terms, and clicked the “Pay” button. The agreement remains valid until the complete fulfillment of obligations under it.

2.2. Each agreement concluded between the Buyer and the Seller is stored by UAB “Konveka.”

3. Buyer’s Rights

3.1. The Buyer has the right to purchase goods in the online store in accordance with these Terms and the legislation of the Republic of Lithuania.

3.2. The Buyer (consumer) has the right to withdraw from the purchase-sale agreement with the Seller by notifying the Seller in writing within 30 business days from the delivery date of the goods, in accordance with the Order of the Minister of Economy of the Republic of Lithuania No. 258 of 17 August 2001 “On the Approval of Rules for the Sale of Goods and Provision of Services when Contracts are Concluded Using Means of Communication.”

4. Buyer’s Obligations

4.1. The Buyer must accept the ordered goods and pay the price of the goods and their delivery.

4.2. If the data provided in the Buyer’s registration form changes, the Buyer must update them immediately.

4.3. The goods selected by the Buyer are reserved, and the Seller begins executing the purchase-sale agreement only upon receiving notification from the Buyer’s bank of payment for the selected goods. The Buyer must confirm the payment order no later than within 24 hours after clicking the “Pay” button. If the payment order is not confirmed within this period, the Seller has the right to consider that the Buyer has withdrawn from the purchase-sale agreement.

4.4. The Buyer must comply with other requirements set out in these Terms and in the legislation of the Republic of Lithuania.

5. Seller’s Rights

5.1. If the Buyer attempts to harm the operation or stable functioning of the online store, the Seller may, without prior notice, restrict, suspend, or terminate the Buyer’s ability to use the online store.

5.2. The Seller has the right to temporarily or permanently suspend the operation of the online store without separate notice.

5.3. The Seller has other rights established in these Terms and in the legislation of the Republic of Lithuania.

6. Seller’s Obligations

6.1. To enable the Buyer to properly use the services provided by the online store.

6.2. To arrange the delivery of goods ordered by the Buyer to the address specified by the Buyer.

6.3. If, due to important circumstances, the Seller is unable to deliver the ordered goods to the Buyer, the Seller undertakes to offer the Buyer an equivalent product. If the Buyer refuses to accept the equivalent, the Seller shall refund the amount paid by the Buyer within 5 business days. In this case, the Seller is released from liability for failure to deliver the goods.

7. Delivery of Goods

7.1. Goods are delivered at the Seller’s expense by a transport company.

7.2. Goods are delivered to the address specified by the Buyer by the date indicated on the product cards, starting from the date of receipt of payment. Delivery is carried out throughout Lithuania, except for the Curonian Spit.

7.3. Upon delivery, the Buyer must, together with the representative of the transport company, check the condition of the shipment, the quantity, quality, and assortment of the goods.

7.4. If the Buyer notices any damage to the shipment or discrepancies in quantity, quality, or assortment, the Buyer must refuse to accept the shipment and record this on the delivery note. If the Buyer accepts the shipment and signs the delivery note without comments, the shipment is considered free of defects, and the quantity, quality, and assortment of goods are deemed to comply with the terms of the purchase-sale agreement.

8. Return of Goods

8.1. If the Buyer (consumer) withdraws from the purchase-sale agreement as provided for in Clause 3.2 of the Terms, the goods must be returned at the Seller’s expense within 14 days from the Buyer’s written notification of withdrawal. Items that the Buyer (consumer) finds unsuitable due to shape, size, color, model, or completeness (except in cases provided for by the legislation of the Republic of Lithuania) may be exchanged or returned within 30 days from the date of delivery to UAB “Konveka” warehouse. In cases of warranty service, returns are carried out in accordance with the Order of the Minister of Economy of the Republic of Lithuania No. 217 of 29 June 2001 “On the Approval of Rules for the Return and Exchange of Goods.” In such cases, the goods are returned at the Buyer’s expense.

8.1.1. Goods must be returned fully assembled, in the original packaging (with instructions). The original invoice received with the goods must be attached.

8.1.2. The Buyer is responsible for the assembly and packaging of the item. If the item is not properly assembled or packaged, the Seller does not accept the return.

8.1.3. Goods are not accepted back if they have been used and/or damaged and/or lost their commercial appearance (changes to the appearance of the goods or packaging necessary for inspection are not considered substantial changes).

8.2. If the delivered goods do not meet quality requirements, the Buyer has the right to contact UAB “Konveka” for repair or return.

9. Liability

9.1. For violations of the purchase-sale agreement concluded via the online store, the parties are liable in accordance with the legislation of the Republic of Lithuania.

9.2. In accordance with Article 8(3) of the Law on Electronic Signature of the Republic of Lithuania, the Buyer agrees with the Seller that confirmation of the Buyer’s actions in the online store using login data (identification code) has the same legal effect as an electronic signature under Article 8(1) of the Law on Electronic Signature (i.e., it has the same legal force as a handwritten signature on documents and is admissible as evidence in court). The Buyer must protect their login data, not disclose them, ensure that the data are known only to themselves and used only by them, and not transfer or otherwise allow others to access or use them. If there is suspicion that the login data have become known to another person, the Buyer must immediately inform the Seller. The Buyer must also promptly inform the Seller of any breach or disclosure of the login data. All actions performed using the Buyer’s identification code are deemed performed by the Buyer, who assumes full responsibility for their consequences.

9.3. The Seller is not responsible for information provided on other companies’ websites, even if the Buyer accesses them via links in the Seller’s online store.

9.4. In case of damage, the liable party compensates the other party for the incurred losses.

10. Sending Information

10.1. The Seller sends all notifications to the Buyer to the email address provided in the Buyer’s registration form.

10.2. The Buyer sends all notifications and inquiries to: donatas@konveka.lt.

11. Final Provisions

11.1. All disputes arising from or related to the purchase-sale agreement between the Buyer and the Seller shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in accordance with the legislation of the Republic of Lithuania.

Updated: 2025-10-03